Useful Information

You will find information here about your stay at the Bergkristall. We are happy for you to contact us by telephone or email if you have further questions.

Allergies / Food intolerances

We pay attention to your nutritional needs. Please inform us of any possible intolerances or allergies at time of booking.

Arrival and Departure

We ask for your understanding that rooms usually won't be available until 3pm on the day you arrive and kindly request that you vacate your room by 11am on the day of departure. The spa area can be used for longer.

Doctor / Pharmacy

Dr. Neuy visits the hotel every Monday and Tuesday. Appointments can be arranged at reception. Also contact reception if you require an emergency doctor or pharmacy. For emergency services (for accidents or life-threatening illnesses) lift handset, press "0", wait for dial tone then dial 01805 - 191212.

Bathrobes, towels and slippers

In your room you will find a wellness basket containing a bathrobe, bath towel and towelling slippers. You may take them to the spa area with you and they are available for your use for the duration of your stay. Please let the maid know if you require additional towels.

Payment

Pay with cash, debit or credit card (Visa, Mastercard). Treatments at the Kristall Spa will be added to your hotel bill.

Ironing service

We will iron your clothes on request. Please let us know at reception. Ironing provided to us by 12pm will be returned on the same day. A one hour service is also available on request.

Doorman service

On request we will park your car for you and return it when required.

Early morning tea

From 7am at the wellness counter next to the swimming pool / fitness area.

Discounts / Bonus

Free massages, free nights as part of the top offers and packages and reduced price offers are only valid with our written confirmation. Please note that only one bonus can be redeemed per visit.

Celebrations at the Bergkristall

Whether a birthday, anniversary or wedding day – our gift to you. If you are celebrating with us (e.g.. birthday, golden or silver wedding anniversary) and are spending a week with us we will provide that day for free. We will make your day special with a celebratory breakfast,a small present, a glass of Sekt (sparkling wine) and a celebratory meal in the evening with a decorated table.

Guests attract guests

If you enjoy your time with us we would love you to recommend us to someone else. If you recommend us to someone and they book with us, you will receive a wellness voucher worth €30, which you can redeem on your next visit.

Luggage service

We will be happy to assist you with your luggage. Please let us know at reception and we will collect your luggage from your room.

Dogs

We require a reservation for your dog. We charge €15 per day (without food). Please note that dogs are not allowed in the restaurant, spa area or on the lawn. Please bring a dog basket or blanket with you. We reserve the right to add a final clean-up to your bill.

Children

In parents' room (occupied by two adults) children receive the following reductions:
up to 3 years free
from 4 to 9 years 60%
from 10 to 14 years 40%
from 15 years 25%

Short breaks

Stays of 3 nights or fewer can only be booked at short notice.

Lift

Please be aware that the "Hochgrat" building does not have a lift.

No smoking rooms

The whole hotel is a no smoking area. All of our rooms are no smoking rooms and we ask our guests to refrain from smoking inside. There is no smoking ban outside, but we do ask you to be considerate of other guests. Many thanks for your understanding.

Premium Club Certificate

Well-being holiday at a discounted price. How does it work? More information can be obtained from Hans-Jörg Lingg in person at the hotel or by email at lingg@bergkristall.de.

Comfortable sleep with Swiss pine climate cushions

Swiss pine wood, the value of which was first recognised centuries ago, has a significantly positive effect on circulation, sleep quality and sleep regulation – a benefit for all stress-related sleep disturbance. There is a Swiss pine cushion in every room to help you have a restful night's sleep. If you would also like to enjoy the energy of the alpine pine forests at home, they are available to purchase at the hotel shop. Our Swiss pine climate cushions contain hand-planed Swiss pine shavings with special powers from the essential oils of the "Queen of the Alps". The cushions are ideal for any bedroom, living room and work space. For a regenerating and comfortable room climate, day after day.

Cancellation

In case of late cancellation (within four weeks of arrival) or for early departure, the following fees apply: for a room booked with breakfast we will charge you 80% of the total price and for a "top offer" deal we will charge 60% of the total price. We recommend taking out travel insurance.

Meetings

Our bright meeting room with stunning views has space for a maximum of ten people. We are not meeting specialists, however equipment such as projector, screen and flip chart are available. Please contact us for more information. Telephone 49 (0)8386 - 9110.

Room categories

When booking for a minimum of four nights it is possible to book a room type, however we are unable to provide you with a specific room number or floor.

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